Cancellation Policy

01. Cancellation Notice

We request that customers provide at least 24 hours’ notice when canceling or rescheduling a scheduled cleaning appointment. Advance notice allows us to adjust our schedule and allocate resources appropriately.

Customers may request a cancellation by contacting us through our listed phone number or email address.

02. Cancellations Made 24 Hours in Advance

Customers who cancel at least 24 hours before their scheduled appointment may reschedule the service or request a refund of eligible prepaid service fees, subject to the applicable service agreement and refund policy.

03. Late Cancellations

Cancellations made less than 24 hours before the scheduled appointment may be subject to a cancellation fee if the fee was disclosed and agreed upon before booking.

We will review individual circumstances fairly, including unexpected emergencies and other reasonable situations.

04. Rescheduling Appointments

If you need to change your appointment date or time, please contact us as early as possible. We will make reasonable efforts to accommodate your request, subject to staff availability and scheduling requirements.

A rescheduled appointment is not confirmed until our team provides confirmation.

05. Cancellations by Jaquans Cleaning Services

In rare circumstances, we may need to cancel or reschedule a cleaning appointment because of staff availability, severe weather, safety concerns, or other unforeseen circumstances.

When this happens, we will notify the customer as soon as reasonably possible and attempt to arrange an alternative appointment. If we cannot provide a suitable alternative for a prepaid service, the customer may request a refund for the affected service.

06. No-Show and Restricted Access

Customers are responsible for ensuring that our cleaning team can access the property at the agreed appointment time. If access is unavailable or the team cannot begin work because of circumstances within the customer’s control, we may need to reschedule the appointment.

Any applicable fee must be disclosed and agreed upon in advance. Please notify us of access instructions or changes before the scheduled appointment.

07. Refunds for Canceled Services

Refund eligibility for canceled appointments is determined according to our Refund and Cancellation Policy and any applicable service agreement.

08. Commercial Cleaning Agreements

For recurring office, school, commercial kitchen, and other commercial cleaning services, cancellation and termination requirements may be governed by a separate written contract. Customers should review their agreement for any specific notice periods, recurring schedules, or termination terms.

09. Policy Updates

Jaquans Cleaning Services may update this Cancellation Policy when necessary. Updates will be published on this page with a revised effective date. The policy is subject to applicable law and any relevant written service agreement.