Refund & Cancellation Policy

01. Service Satisfaction

If you are dissatisfied with any part of a cleaning service, please contact us within 24 hours of service completion. Describe the issue and provide relevant details so our team can review your concern.

Where appropriate, we may offer a re-cleaning of the affected area at no additional charge. Any re-cleaning arrangement will depend on the nature of the complaint and the original service agreement.

02. Refund Eligibility

Refund requests are reviewed on a case-by-case basis. A refund may be considered in the following circumstances:

• A prepaid cleaning service was not performed.
• The service provided was materially different from the service agreed upon.
• A significant service issue remains unresolved after we have had a reasonable opportunity to address it.
• A duplicate payment or incorrect charge was processed.

Approved refunds will be issued to the original payment method whenever possible.

03. Cancellation Policy

Customers are encouraged to provide at least 24 hours’ notice when canceling or rescheduling a cleaning appointment.

• Cancellations at least 24 hours in advance: Eligible customers may receive a refund of prepaid service fees, subject to the service agreement.
• Cancellations with less than 24 hours’ notice: A cancellation fee may apply if disclosed and agreed upon before booking.
• Cancellations by Jaquans Cleaning Services: If we cancel a prepaid appointment and cannot arrange a suitable alternative, customers may request a refund for the affected service.

04. Completed Services

Because cleaning services involve labor, time, and supplies, payments for satisfactorily completed services are generally non-refundable.

If you believe a service was incomplete, not performed as agreed, or otherwise unsatisfactory, please contact us. We will review the circumstances and determine an appropriate resolution.

05. Payment Disputes & Incorrect Charges

If you believe you have been charged incorrectly, please contact us before initiating a payment dispute whenever possible. We will review the transaction and work to resolve any verified billing errors.

This policy does not limit any rights you may have under applicable law or your payment provider’s policies.

06. Refund Processing Time

Once a refund is approved, we will initiate it through the original payment method whenever possible. Refunds typically take 5–10 business days to appear in your account, depending on your bank, card issuer, or payment provider.

07. How to Request a Refund

To request a refund or report a concern about a cleaning service, please contact our team using the details below.

Include your name, appointment date, service address, payment transaction reference, and a description of the issue. Do not send full credit card numbers or sensitive banking information by email.

08. Policy Updates

Jaquans Cleaning Services reserves the right to update this Refund and Cancellation Policy when necessary. Changes will be published on this page with an updated effective date. This policy is subject to any applicable service agreement and governing law.